What is the customer service hours?
The customer service hours are from 9:00 to 12:30 and from 14:00 to 18:30
How long does it take to ship orders?
Orders are prepared and shipped in 24/48 hours.
The warehouse is operational from Monday to Friday from 8:00 to 18:00.
How can I see the number following my order?
You can see the tracking number of your orders by logging into your customer area and then "Order history and details". In case you do not see the tracking number on that screen, please contact us at email@example.com. The tracking code is added after the departure of the shipment and it can take up to 48 hours before displaying it.
When will I know that the products I have requested for pre-order are available?
As soon as the product is available in our warehouse, we will ship it to you completely automatically. The availability date is visible in the detail of each product. We inform you that the availability date is indicative and may be delayed.
What are the advantages of the pre-order system?
On some products in our catalog we offer the possibility of ordering before they are available in our warehouses.
The products in pre-order are appropriately indicated in the product sheet by a wording "pre-order" and it is also the estimated date of arrival is indicated * and the price of the product in our warehouses.
By pre-ordering a product you are guaranteed to receive it with priority as soon as it is available, avoiding the risk that it will no longer be available.
* The arrival date of pre-order products are always indicative and may vary over time based on indications provided by the manufacturer or distributor.
IMPORTANT - Delivery of the pre-order
The pre-order date is provided to us directly by the manufacturer and is indicative.
The date can change regardless of our will and delivery can also take place weeks after the release date.
The pre-order blocks the availability of the product and therefore always ensures delivery, your order will not be canceled.
Due to the high type of products we sell, the pre-order cannot be canceled for any reason as the pre-order is a real order from our suppliers.
Failure to comply with the delivery on a predetermined date (Birthdays, Christmas or other holidays), therefore does not allow the cancellation of the order.