The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason within 14 days of receiving the product.
The credit note will be refunded within 48 hours of receipt of the return, net of charges incurred, and to the payment method used for the purchase unless the Customer decides to purchase goods of the same amount or maintain the credit for future purchases.
The return costs and the means to be used will be borne by the Customer and will not be compensated by ABGame.
We recommend that you insure the shipment and rely on a courier who issues the tracking code to avoid problems due to the loss or damage of the package.
If the customer wishes, we can arrange the collection of the return with one of our trusted couriers, in this case the amount of the shipment will be subtracted from the refund.
Free returns with PayPal
From today you can buy without worrying anymore! If you pay with PayPal in our shop you can make a return and PayPal will refund the shipping costs!
In order to take advantage of this offer, you must activate it before paying for your order. You will not be able to take advantage of the offer if you have not activated it previously.
Please read the terms and conditions of the offer here:
The consumer cannot exercise the right of withdrawal in the event of the supply of sealed audiovisual products, video games or computer software, opened by the consumer.
The right of withdrawal is lost due to lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases in ABGame you will find:
- Use of the goods and any consumable material, even partial.
- Lack or damage of the external packaging and / or the original internal packaging
- Absence of integral elements of the product (accessories, cables, manuals, parts, ...)
- Damage to the product for reasons other than its transport
In the cases indicated above, ABGame will return the goods to the purchased sender, charging the shipping costs to the same.
The consumer cannot exercise this right of withdrawal if he purchases for purposes related to his professional or professional activity or if he has purchased with VAT, with the relative invoice.